International Shipping
All items are sent via FedEx or UPS International Parcel Service. All items are tracked and fully insured. Please allow 7-14 working days for delivery. All tracked deliveries need to be signed for. Your order will be delivered Monday—Friday between 09h00 and 17h00 (local time)
PLEASE NOTE
All online international payments are made in South African Rands (ZAR). Currency conversions are estimated and should be used for informational purposes only.
We currently ship to:
Australia, Canada, Ireland, Namibia, Netherlands, New Zealand, United Kingdom, United States of America
If you live in a country that is not listed above, please get in touch with us for delivery options.
South Africa Shipping
All items are sent via our national courier service. A tracking number will be emailed to you when your order is dispatched. If you have created an account with us, you can login to view your order and track your delivery.
No deliveries are made on Saturdays or Sundays or Public Holidays.
FREE Delivery
Free shipping on all orders over R750*
* South Africa Only
Delivery Charges (Orders less than R750)
Local (Cape Town) Delivery Charge: R95.00
National Courier Delivery Charge: R75.00
Orders placed before 13h00 are shipped the same day.
Please allow 2-5 working days for delivery.
Warehouse Collections
You are welcome to go ahead and collect your online order from our factory shop.
All collections are FREE. Please select the Free delivery option "Collect from SmartPack Factory Shop" at our online checkout. You will receive an email confirmation once your order has been packed and is ready for collection.
Delivery Notes:
1.1 ZA customers can choose from two delivery options, ‘Courier’ and ‘Local Collection’. For more information on delivery options, please see Delivery Information.
1.2 Non-ZA customer's delivery is by ‘Tracked’ courier. For more information on delivery options, please see Delivery Information. International delivery is to be added at a later date.
1.3 You are responsible for providing us with full and correct delivery address details. If your package is returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address.
1.4 If you are not present at the time of delivery, a delivery note should be left asking you to contact the courier service directly to arrange re-delivery at a convenient time or pick it up in person from the specified location. You will then have 21 days until the parcel is returned back to us as undeliverable. We do not resend packages that are returned to us as undeliverable. We will refund you for the value of the products ordered but not for the delivery charge.
1.5 A parcel is considered lost after it has been in the delivery system for a period of 15 working days for ZAR orders and 28 working days for non-ZA orders. Although orders normally take much less than that, we cannot dispatch a replacement until this period has elapsed. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods, regardless of the delivery method.
1.6 We do not ship to all worldwide destinations at this time.
1.7 We will email you a dispatch confirmation as soon as your parcel has been passed onto the courier or postal services. We cannot take responsibility for the non-delivery of a dispatch email should your email address be incorrect or should a 3rd party email server prevent delivery due to spam filters.
1.8 Customs duties: Any fees charged by Customs are the customer's sole responsibility.